Refund & Cancellation Policy
Last updated: 15 July 2026
Milestone is a digital subscription and content service. Because access is granted instantly upon successful payment, we handle refunds and cancellations on a case-by-case basis, as described below.
1. Cancellation of subscriptions
You may cancel Milestone Pro at any time from your Account page or by emailing us. Cancellation stops the next renewal; you retain Pro access until the end of the paid period.
2. Requesting a refund
To request a refund, email hayatbawakhan5@gmail.com from the email address on your account within 7 days of the charge, including:
- Your registered email and full name
- Razorpay payment ID / order ID
- Reason for the refund request
3. How we review requests
Each request is reviewed individually. We generally approve refunds when:
- You were charged in error or duplicate.
- A technical fault on our side prevented you from using what you paid for.
- You have not substantially used the purchased feature (course, challenge, habit slot, custom challenge credit, or Pro subscription).
Requests may be declined where the purchased content has been substantially consumed (e.g. a course completed, a challenge finished, MilePoints already redeemed for a discount, or where abuse is suspected).
4. Processing time
Approved refunds are issued to the original payment method via Razorpay within 5–10 business days. Actual credit timing depends on your bank or card issuer.
5. MilePoints
MilePoints are in-app loyalty credit with no cash value and are not refundable. MilePoints used as a discount on a refunded order will be restored to your account.
6. Contact
Email: hayatbawakhan5@gmail.com
Phone: +91 78921 46260
Address: #35, Narayanpur 1st Main, 1st Cross, Dharwad, Karnataka, India